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Facebook Among Web’s Worst in Customer Satisfaction [SURVEY]

Samuel Axon — Wed, 21 Jul 2010 02:19:20 +0000

The 2010 American Customer Survey Index conducted by ForeSee Results gave Facebook 64 out of 100 points in a customer satisfaction survey; that's lower than any other business in its category. However, it's not at the bottom of the social media heap; MySpace received one point less. ForeSee Results CEO Larry Freed says that "privacy concerns, frequent changes to the website, and commercialization and advertising" are responsible for the low rating. Those reasons for dissatisfaction mirror the ones revealed in previous surveys.By contrast, GoogleGoogle received a score of 80 (though that's 7 points lower than last year's score), BingBing and WikipediaWikipedia managed a 77, YahooYahoo! pulled a 76 and YouTubeYouTube landed at 73. FacebookFacebook also received a lower rating than any of the major news websites, which were led by FOXNews.com at 82. MSNBC.com and CNN.com trailed behind at 74 and 73 respectively.We'd love to see what TwitterTwitter's score would be, but the survey excluded Twitter because so many of its users experience it through third party applications, making it difficult to judge how much their perceptions reflect Twitter itself.

Not Dissatisfied Enough

Even though Facebook's users are dissatisfied, they haven't demonstrated the will to leave. Perhaps it's because there is no strong competitor, or because their social lives would suffer tremendously if they opted out of this now-essential tool for communication and event planning.After the Instant Personalization opt-out controversy, thousands of users committed to quit on May 31. The movement failed when many of them simply didn't. Instead of suffering perceptible negative consequences for its choices, the social network has continued to grow. It will celebrate 500 million users later this week.Founder and CEO Mark Zuckerberg will be giving a rare TV interview with Diane Sawyer tomorrow, presumably to talk about the milestone and repair some of the PR damage in the wake of these privacy scandals and in anticipation of the release of the film The Social Network. What do you think he'll say? What does he need to say?

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Tickets Going Fast for Mashable Summer Tour 2010

Karen Hartline — Tue, 29 Jun 2010 21:06:02 +0000

The 2010 Mashable Summer Tour is coming soon to Seattle, San Francisco, Washington D.C., New York City and Chicago. We're excited to announce our Tour Partners, Gotelo, Weber Shandwick and the Intel Atom Developer Program. The Tour Partners will join us in each city and have some special things in the works. Tickets are on sale for each event and going fast. Don't miss out on your chance to meet the Mashable Team and others in your community at each event.Each event will have approximately 300 to 600 attendees and will include networking, formal introductions to the sponsors, an open or cash bar, interview lounge, music, light appetizers and more!The ticket and registration sites are below. Please note that there are only a limited number of tickets per city being released due to capacity restrictions. Limited sponsorship opportunities are still available. For more info, please e-mail sponsorships@mashable.com.

Summer Tour Seattle

Hyatt at Olive 8 1635 8th Ave Seattle, WA 98101Saturday, July 10 Time: 8:00 - 11:00 p.m. Mashable Presence: Pete Cashmore, Adam Hirsch, Ben Parr, Karen Hartline, Brett Petersel, Vadim Lavrusik and Jolie O'Dell Tickets: Tickets are available through Eventbrite. Only 287 tickets left. Socialize: FacebookFacebook, FoursquareFoursquare, Meetup, Plancast, TwitterTwitter (#summermash)
One local sponsorship spot still available in Seattle. E-mail sponsorships@mashable.com for more info.Thanks to our Local Sponsors: IDEA is a nationally recognized, full-service digital creative agency serving some of the biggest brands in the world. As trusted partners to our clients, we carefully weave creativity and technology together to help our clients build their brands and connect with their audiences in the digital space. BingBing helps you find the information you need faster, and with fewer clicks, so you can make better decisions. It’s different than a typical search engine—it’s your "decision engine."

Summer Tour San Francisco

Grand Hyatt San Francisco 345 Stockton St San Francisco, CA 94108 Wednesday, July 14 Time: 7:00 - 10:00 p.m. Mashable Presence: Pete Cashmore, Adam Hirsch, Ben Parr, Karen Hartline, Brett Petersel, Jolie O'Dell and Jenn Van Grove Tickets: Tickets are available through Eventbrite. Only 415 tickets left. Socialize: Facebook, Foursquare, Meetup, Plancast, Twitter (#summermash)Thanks to our Local Sponsors: Bing helps you find the information you need faster, and with fewer clicks, so you can make better decisions. It’s different than a typical search engine—it’s your "decision engine." Mopho is simply the best way to capture and share mobile photos. More than a check-in, Mopho tags your photos with a location or event and shares them with your friends. Mopho saves you time and effortlessly gives your photos more context, allowing you to capture and better reflect all of your experiences. Start sharing more with your photos -- Download Mopho today from the iTunes app store and see more on the Web at http://mopho.to. Discover the tools of engagement at SES San Francisco, Aug. 16-20. No longer just lecturing your customers, learn to listen and converse in a more social world. Our experts will show you how integrating search, social media, and video, in even basic ways will transform both your sites visibility and profitability. Packed with sessions on PPC management, information architecture, social media, local search, mobile application development, video optimization, and other advanced topics, we have created an educational and networking environment designed for both beginners and veterans in digital marketing. Register by July 30^th and SAVE up to $554. Enter MBL15.Sessions Include: Social & the Marketing Mix, Search, PR & the Social Butterfly, The Business Value of Social Media, Local Search Ranking Factors

Summer Tour DC

USA Today HQ 7950 Jones Branch Drive McLean, VA 22107Wednesday, August 5 Time: 7:00 - 10:00 p.m. Mashable Presence: Adam Hirsch, Sharon Hirsch, Adam Ostrow, Vadim Lavrusik, Brett Petersel, Brenna Ehrlich, Erica Swallow, Lauren Indvik, Matt Silverman, Stefanie Rennert, Stephanie Marcus, Zachary Sniderman and Karen Hartline Tickets: Tickets are available through Eventbrite. Only 322 tickets left. Socialize : Facebook, Foursquare, Plancast, Twitter (#summermash), Meetup Local sponsorships still available for Washington D.C. event. E-mail sponsorships@mashable.com for more info.Thanks to our Local Sponsor: USA TODAY was founded in 1982 with a mission to serve as a forum for better understanding and unity to help make the USA truly one nation. Through its flagship newspaper and popular Web site, USA TODAY engages the national conversation and connects readers online through social media applications. USA TODAY, the nation's number one newspaper in print circulation with a total average daily print circulation of more than 1.8 million, and USATODAY.com, an award-winning newspaper Web site which launched in 1995, reach a combined 5.9 million readers daily.

Summer Tour New York City

92Y Tribeca 200 Hudson Street New York, NYMonday, August 9 Time: 7:00 - 10:00 p.m. Mashable Presence: Adam Hirsch, Sharon Hirsch, Adam Ostrow, Vadim Lavrusik, Brett Petersel, Tamar Weinberg, Brenna Ehrlich, Erica Swallow, Lauren Indvik, Matt Silverman, Stefanie Rennert, Stephanie Marcus, Zachary Sniderman and Karen Hartline Tickets: Tickets are available through Eventbrite. Only 245 tickets left. Socialize :Facebook, Foursquare , Plancast, Twitter (#summermash), Meetup Thanks to our Local Sponsors: Mopho is simply the best way to capture and share mobile photos. More than a check-in, Mopho tags your photos with a location or event and shares them with your friends. Mopho saves you time and effortlessly gives your photos more context, allowing you to capture and better reflect all of your experiences. Start sharing more with your photos -- Download Mopho today from the iTunes app store and see more on the Web at http://mopho.to. There are currently 581 million customers using social media. How will your business reach them before your competitors do? Let our social media experts show you how. Please visit Wiley for more information. PepsiCo looks forward to connecting with the New York tech scene at the third-annual Mashable Summer Tour. PepsiCo offers the world’s largest portfolio of billion-dollar brands. Come enjoy a snack or beverage on us and join us outside of the event on Facebook & Twitter.

Summer Tour Chicago

Hyatt Regency Chicago 151 East Wacker Drive Chicago, IL 60601Wednesday, August 11 Time: 6:00 - 9:00 p.m. Mashable Presence: Adam Hirsch, Adam Ostrow, Karen Hartline, Brett Petersel, Vadim Lavrusik and Brenna Ehrlich. Tickets: Tickets are available through Eventbrite. Only 204 tickets left. Socialize : Facebook , Foursquare , Plancast , Twitter (#summermash), Meetup One local sponsorship spot still available in Chicago. E-mail sponsorships@mashable.com for more info.Thanks to our Local Sponsors: ServiceLive is the first online marketplace that allows homeowners and businesses to name their price or request bids for a wide variety of home services, and the list of available services is getting wider every day. ServiceLive was designed to erase the headaches and hassles of getting services done for both the service buyer and the service pro. For more information go to http://www.ServiceLive.com. ICUC Moderation Services is the global leader in online content and community moderation services. Our team of multi-lingual content and community specialists manage, moderate and monitor millions of social media conversations, comments, photographs and videos and work inside some of the largest online communities in the world.We are a social media services company leading the world's biggest brands through the integration and execution of successful marketing campaigns. We are a global team of experts acting as the eyes and ears for your brand.You can't control social media. You can be confident that we will protect and secure your brand. So sit back, relax and take a load off... We've got you covered.One local sponsorship spot still available in Chicago. E-mail sponsorships@mashable.com for more info.

A Special Thanks to Our Tour Sponsors

Join Gotelo.com and choose where you want to be found, anytime, in one easy step. It’s fast, free, and launching this summer. Gotelo simplifies the way you connect with people you know and businesses you like by directing you to their most current web page. The Intel® Atom™ Developer Program provides software developers with everything you need to easily develop and sell applications for Intel® Atom™ processor-based products starting with netbooks, and eventually supporting tablets, smartphones, consumer electronics and more. Program features include: Powerful tools—including an SDK, easy deployment and validation, Revenue and marketing opportunities, Developer Catalog to buy and sell application components, Application Labs in addition to a vibrant online community for support. Weber Shandwick is a leading global public relations agency with offices in 76 countries around the world. The firm’s success is built on its deep commitment to client service, our people, creativity, collaboration and harnessing the power of Advocates - engaging stakeholders in new and creative ways to build brands and reputation. Weber Shandwick provides strategy and execution across practices such as consumer marketing, healthcare, technology, public affairs, financial services, corporate and crisis management. Its specialized services include digital/social media, advocacy advertising, market research, and corporate responsibility. In 2010, Weber Shandwick was named Global Agency of the Year by The Holmes Report for the second year in a row; an 'Agency of the Decade' by Advertising Age, Large PR Agency of the Year by Bulldog Reporter, and Top Corporate Responsibility Advisory Firm by CR Magazine. The firm has also won numerous 'best place to work' awards around the world.

A Special Thanks to Our Multi-Streaming Partner

Watchitoo is an embeddable, live multi-streaming platform that allows 10+ participants to communicate via a web-cam in real time, while collaborating around a custom designed rich media playlist. A passive audience of thousands can view the show online. Any viewer can be added into a show via a virtual green room, where a moderator can adjust their microphone, have a private one-on-one chat, and vet their overall suitability to participate. Streams can be inserted, removed, re-arranged and re-sized in real time. Watchitoo has a rich feature set that includes Twitter and Facebook integration, chat, questioning, recording, screen-sharing and white-boarding.

Thanks to Our Official Ticketing Partner

Eventbrite is the world’s largest self-service online ticketing site. Eventbrite makes it easy for anyone to sell-out an event.

For more Social Media coverage:

Follow Mashable Social Media on Twitter
Become a Fan on Facebook
Subscribe to the Social Media channel
Download our free apps for iPhone and iPad

Mashable’s Summer Tour 2010 – Tickets Now Available!

Brett Petersel — Thu, 17 Jun 2010 19:36:49 +0000

We’re excited to announce Mashable’s Summer Tour 2010. We’re making stops at Seattle, San Francisco, DC, New York City and Chicago with most of the Mashable team in tow!

Each event will have approximately 300 to 600 attendees and will include networking, formal introductions to the sponsors, an open or cash bar, interview lounge, music, light appetizers and more!

The ticket and registration sites are below. Please note that there are only a limited number of tickets per city being released due to capacity restrictions. Sponsorship opportunities are still available. For more info, please e-mail sponsorships@mashable.com.

Summer Tour Seattle

Hyatt at Olive 8
1635 8th Ave
Seattle, WA 98101

Saturday, July 10
Time: 8:00 – 11:00 p.m.
Mashable Presence: Pete Cashmore, Adam Hirsch, Ben Parr, Karen Hartline, Brett Petersel, Vadim Lavrusik and Jolie O’Dell
Tickets: Tickets are available through Eventbrite.

Thanks to our Local Sponsors:

IDEA is a nationally recognized, full-service digital creative agency serving some of the biggest brands in the world. As trusted partners to our clients, we carefully weave creativity and technology together to help our clients build their brands and connect with their audiences in the digital space.

BingBing helps you find the information you need faster, and with fewer clicks, so you can make better decisions. It’s different than a typical search engine—it’s your “decision engine.”

Summer Tour San Francisco

Grand Hyatt San Francisco
345 Stockton St
San Francisco, CA 94108

Wednesday, July 14
Time: 7:00 – 10:00 p.m.
Mashable Presence: Pete Cashmore, Adam Hirsch, Ben Parr, Barb Dybwad, Karen Hartline, Brett Petersel, Jolie O’Dell and Jenn Van Grove
Tickets: Tickets are available through Eventbrite.

Thanks to our Local Sponsors:

Bing helps you find the information you need faster, and with fewer clicks, so you can make better decisions. It’s different than a typical search engine—it’s your “decision engine.”

Mopho is simply the best way to capture and share mobile photos. More than a check-in, Mopho tags your photos with a location or event and shares them with your friends. Mopho saves you time and effortlessly gives your photos more context, allowing you to capture and better reflect all of your experiences. Start sharing more with your photos — Download Mopho today from the iTunes app store and see more on the Web at http://mopho.to.

Discover the tools of engagement at SES San Francisco, Aug. 16-20. No longer just lecturing your customers, learn to listen and converse in a more social world. Our experts will show you how integrating search, social media, and video, in even basic ways will transform both your sites visibility and profitability. Packed with sessions on PPC management, information architecture, social media, local search, mobile application development, video optimization, and other advanced topics, we have created an educational and networking environment designed for both beginners and veterans in digital marketing. Register by July 30^th and SAVE up to $554. Enter MBL15.

Sessions Include: Social & the Marketing Mix, Search, PR & the Social Butterfly, The Business Value of Social Media, Local Search Ranking Factors

Summer Tour DC

USA Today HQ
7950 Jones Branch Drive
McLean, VA 22107

Wednesday, August 5
Time: 7:00 – 10:00 p.m.
Mashable Presence: Adam Hirsch, Sharon Hirsch, Adam Ostrow, Vadim Lavrusik, Brett Petersel, Brenna Ehrlich, Erica Swallow, Lauren Indvik, Matt Silverman, Stefanie Rennert, Stephanie Marcus, Zachary Sniderman and Karen Hartline
Tickets: Tickets are available through Eventbrite.

Summer Tour New York City

92Y Tribeca
200 Hudson Street
New York, NY

Monday, August 9
Time: 7:00 – 10:00 p.m.
Mashable Presence: Adam Hirsch, Sharon Hirsch, Adam Ostrow, Vadim Lavrusik, Brett Petersel, Tamar Weinberg, Brenna Ehrlich, Erica Swallow, Lauren Indvik, Matt Silverman, Stefanie Rennert, Stephanie Marcus, Zachary Sniderman and Karen Hartline
Tickets: Tickets are available through Eventbrite.

Thanks to our Local Sponsors:

There are currently 581 million customers using social media. How will your business reach them before your competitors do? Let our social media experts show you how. Please visit Wiley for more information.

Summer Tour Chicago

Hyatt Regency Chicago
151 East Wacker Drive
Chicago, IL 60601

Wednesday, August 11
Time: 6:00 – 9:00 p.m.
Mashable Presence: Adam Hirsch, Adam Ostrow, Karen Hartline, Brett Petersel, Vadim Lavrusik and Brenna Ehrlich.
Tickets: Tickets are available through Eventbrite.

Thanks to our Local Sponsors:

ServiceLive is the first online marketplace that allows homeowners and businesses to name their price or request bids for a wide variety of home services, and the list of available services is getting wider every day. ServiceLive was designed to erase the headaches and hassles of getting services done for both the service buyer and the service pro. For more information go to http://www.ServiceLive.com.

A Special Thanks to Our Tour Sponsor

A Special Thanks to Our Multi-Streaming Partner

Watchitoo is an embeddable, live multi-streaming platform that allows 10+ participants to communicate via a web-cam in real time, while collaborating around a custom designed rich media playlist. A passive audience of thousands can view the show online. Any viewer can be added into a show via a virtual green room, where a moderator can adjust their microphone, have a private one-on-one chat, and vet their overall suitability to participate. Streams can be inserted, removed, re-arranged and re-sized in real time. Watchitoo has a rich feature set that includes TwitterTwitter and FacebookFacebook integration, chat, questioning, recording, screen-sharing and white-boarding.

Thanks to Our Official Ticketing Partner

Eventbrite is the world’s largest self-service online ticketing site. Eventbrite makes it easy for anyone to sell-out an event.

[img credit of awesome bus (not included): conner395]